FAQ
Frequently asked questions about SOY.
Are my photos uploaded anywhere?
No. SOY. does not upload photos to a Vessel Inc. server or use them for advertising, analytics, or AI training. A photo stored only in iCloud may be downloaded to the device through Apple’s Photos services.
Is SOY. free?
SOY. is free to download with features including Full Mirror. SOY. Full unlocks additional features through one non-consumable purchase. It is not a subscription.
Which devices are supported?
SOY. 1.0.2 or later supports both iPhone and iPad. iOS / iPadOS 17 or later is required. On iPhone, iPhone 12 or later is recommended.
Why does SOY. need photo access?
Photo access is used on the device for Photo Screensaver, FAVORITES, Half Mirror, album selection, and the in-app Photo Library.
Why does SOY. need camera access?
Camera access displays the front camera on the device for Full Mirror and Half Mirror. SOY. does not record video or transmit live camera images.
What is included with SOY. Full?
Planned features include no watermark, unlimited Photo Screensaver, FAVORITES, unlimited Half Mirror, full brightness, more clock styles, and all timers plus Custom. Confirm the final contents on the App Store purchase screen.
How do I restore a purchase?
Use Restore Purchases in Settings or the purchase screen while signed in with the same Apple Account used for the purchase.
I need help with a charge or refund
Purchases, billing, and refunds processed by the App Store are managed by Apple. Use Apple’s Report a Problem service.
A photo does not appear immediately
A photo stored only in iCloud may take time to download through Apple’s Photos services. Check connectivity and try again after a moment.
I denied camera or photo permission
Open Settings on your iPhone or iPad → Privacy & Security → Camera or Photos → SOY. and change the permission.
What happens when I delete the app?
Settings and similar data in the app’s private container are deleted. Photos saved to the Photos library remain and can be managed in the Photos app.
How can I contact support?
Use Support inside the app or email support@circle-around.tokyo. For a bug, include the app version, device model, OS version, issue, and steps to reproduce. Do not attach personal photos.